FAQ & areas
Good questions
Everything you need to know before you book. Still unsure? WhatsApp us.
Which areas do you clean?
Anywhere in Pretoria. We're based in Hatfield and come to you for a callout fee based on distance. See the callout fees. We're growing, and look forward to serving more of the country soon.
What is the callout fee?
It's charged once per visit, for all services, based on how far we travel: R80 in Hatfield, rising by distance to R420 for 15 to 20 km. Further than that, we quote the travel. Your exact fee is worked out from your address when you book online.
How do I pay?
Via EFT or cash. We confirm the total before we start, including the callout fee.
How do the monthly plans work?
Choose 2 or 4 deep cleans a month and we'll book them in with you. Plan fee is due on or before the 1st of each month.
Are mattress prices for both sides?
No, mattress cleaning prices are per side.
Do you clean offices?
Yes. Tell us the size of the office and how often you'd like it cleaned, and we'll send you a quote.
How do I book?
Book online, WhatsApp or call us on 071 510 4638, or email zamaidgroup@gmail.com.
Is there a discount for new clients?
Yes. First-time customers get 10% off their first clean or service, once per cellphone number. Tick the box when you book online and we check your number automatically.
Do I need to provide cleaning products?
We bring our own cleaning products. If you have products you'd prefer us to use, we're happy to use those instead.
What are your working hours?
Monday to Saturday, 08:00 to 18:00. We're closed on Sundays.
What if I need to cancel or move my booking?
Cancel at least 24 hours before your clean and your deposit is refunded. If you cancel later than that, the deposit isn't refunded. You can always move your clean to the next available date for free.
What if I'm not happy with the clean?
We don't leave until you've told us you're happy with the clean. If something isn't right, tell us before we go and we'll clean it again.
What do you do with my details?
When you book online, your booking (name, number, address and what you need cleaned) goes straight to us on WhatsApp or email. It isn't stored on the website. If you ask for the first-clean discount, we keep a scrambled record of your cellphone number (not the number itself) so the discount can only be used once. Your address is looked up on OpenStreetMap to work out the callout fee. To have your details removed, email zamaidgroup@gmail.com.
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